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Terms & Conditions

AGE SUITABILITY

We provide age suitability information for many of our products, which can be found on the individual product pages. However, we strongly recommend that you check the manufacturer’s packaging upon delivery to ensure that the product is suitable for the intended child.

We do not recommend that any child under the age of 36 months use any of our products without adult supervision.

 

NATURAL / WOODEN / HANDMADE PRODUCTS

These products may vary from product to product and may also display slight imperfections, which is part of their unique character.

Products made from natural materials, such as wood, may also change as they age over time.

Care must be taken to keep wooden products as dry as possible to prevent damage and deterioration.

Please refer to the manufacturer’s information for relevant care guidance.

 

WEB IMAGES

Images and colours on our website are for guidance only.

 

DELIVERY

We aim to deliver items in stock within 3-5 working days.

If an item is out of stock or your order is delayed for any other reason, we will contact you via email.

Items out of stock will be placed on back order and despatched as soon as they become available.

We reserve the right to part ship items from your order that are in stock but no additional delivery costs will be incurred if this happens.

Some items are delivered direct by our suppliers and if in stock should be delivered within 7/10 days, however, items that are being manufactured could take 3/4 weeks.

For further details and delivery charges, please click here.

 

RETURNS

You can return items within 14 days of receiving your order. Any items returned must be unused, still in their original packaging and in the same condition as when purchased.

If you wish to return an item, please click here for further information.

 

MISSING / INCORRECT / DAMAGED ITEMS

If your order is wrong or an item is missing or damaged, please notify us within 48 hours of receiving your delivery.

For flat pack or self-assembly items, please check components carefully before assembly and notify us of any missing or incorrect parts immediately.

 

GUARANTEES

Our guarantee ensures that products are of satisfactory quality relative to their price, and that they will be delivered to you in a satisfactory condition.

It will not cover damage caused by wear and tear, accidents or misuse.

 

DATA PROTECTION

We are committed to ensuring that your information is secure and we fully comply with our obligations under the Data Protection Act 2018. Click here to view our Privacy Policy.